ADDRESS: Woodstock, OX20 1

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Profile

I am an experienced Systems Support Engineer who is actively looking for an opportunity to learn new skills and gain new knowledge. During my career, I have gained experience of providing 1st, 2nd and 3rd line support and resolving issues within a timely and efficient manner both to internal and external customers.

Experience

  • 08/2018 - now

    Owen Mumford, Woodstock, UK
    Systems Support Engineer

  • 05/2015 - 08/2018

    Owen Mumford, Woodstock UK
    1st Line IT Support

  • 01/2014 - 10/2014

    Pixel Shop, Greece
    1st Line IT Support

  • 08/2013 - 03/2014

    Techblog.gr, Greece
    News Editor

  • 07/2011 - 02/2014

    Freelancer, Greece
    IT Support 1st & 2nd Line

  • 03/2013 - 12/2013

    Greek Army, Greece
    Army Signaler

  • 06/2012 - 08/2013

    Goodbyte.gr, Greece
    News Editor

  • 10/2010 - 07/2011

    Chris D. Georgiades, Greece
    E-Shop Administrator & Technological Advisor

  • 01/2009 - 05/2010

    The WEB S.A., Greece
    Customer Service at Internet Cafe

Skills

Professional Skills

  • Windows XP/Vista/7/8/10
  • Windows Server 20xx
  • Linux
  • MS Office
  • Active Directory
  • xSQL Server
  • Troubleshooting
  • TCP/IP & Network
  • PowerShel, Batch, AHK etc.
  • HTML, CSS, PHP

Personal Skills

  • Working in team
  • Problem-Solving attitude
  • Hard working
  • Fast learner
  • Attetion to detail
  • Ideas and Creativity
  • Work Relationship

Education

  • Root Cause Analysis, The Knowledge Academy, United Kingdom
    Root Cause Analysis

    2019-2019

  • Information Technology Infrastructure Library, QA Ltd, United Kingdom
    ITIL Foundation Level

    2016 - 2016

  • Teesside University / Mediterannean College, United Kingdom       /  Greece
    Bachelor (Hons) of Computer Studies

    2010 - 2012

  • IEK Xinis, Greece
    Technical Applied Informatics

    2008-2010

  • General Lyceum, Greece
    Technological Courses

    2005-2008

Section #1 — Résumé


Projects

Some of the projects I have completed during my career. If you want to contact me, use the contact form.

  • Print Server Migration, Server & Client Printer Migration without user interaction accross 600+ users.
    GPO / PowerShell

  • Microsoft Office 365 Migration, Interaction free update of 600+ clients from Office 2007/10/13 to O365.
    Quest KACE / Powershell / VBScript

  • Service Desk Statistics, Introduction and Visualisation of Service Desk Data and KPIs using SQL and Metabase.
    SQL, MySQL, Metabase, XAMPP

  • Windows 10 Image Creation, ​Creation of Windows10 Image without unwanted software and based on company policies. This reduced the deployment from 120 mins to les than 40.
    DISM, QUEST KACE, Powershell

  • Setup McAfee EPO Server, Deployment and configuration of McAfee EPO company-wide from scratch.
    McAfee EPO

  • Custom CRUD Tool , A custom Create, read, update and delete system used by Service Desk to manage Starters and Leavers within the company.
    MySQL , PHP, HTML, CSS, JS, XAMPP

  • Network Upgrade Project, Part of the team responsible from replacing, all switches and networking of the company.
    DELL Switches

  • Subsdiary Migration, Part of the team responsible for moving a whole office from a network/domain, to another and from Windows 7 to 10.
    Networking, Windows

  • VMWare VCenter Upgrade, Part of the team responsible of updating VMWare VCenter from 5.5 to 6.7.
    VMWare

Section #2 — Projects


Contact

If you want to know more about me, feel free to contact me using the form below.

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Section #3 — Contact Page